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My wife and I have been using the ZeroWater filter system for about a year, and we have thoroughly enjoyed how clean the water tastes. It's much better than bottled water, which tastes of plastic. In Houston, our filters last about a month. That period depends greatly on the quality of the water out of the tap, which varies widely. I suspect complaints from other uses relate to the quality of the tap water in their locale and, maybe, to the following:

The one shortcoming of the system is the way the filters are manufactured. The outside shell is obviously created using a two-piece mold for the threads. When the mold is removed, it leaves two ridges that run from the top to the flange where the ring washer rests. The ridges interfere with the washer's sealing, allowing water in the top reservoir to drip into the reservoir for the filtered water. To correct the problem, I use a knife to trim the ridges at the flange and then screw the filter on as tightly as I can. Unfortunately, it sometimes takes quite a bit of work to prevent water's leaking past the seal. In a proper manufacturing process, that shouldn't be necessary. The manufacturer could easily sand or file the ridge off the flange and buff it until the surface is completely smooth.

But for that shortcoming, I would have given this product an unqualified 5-star rating.

Update (11.26.11): When I wrote the original review, my wife and I had been using the filters in the original ZeroWater pitcher, and I discovered that the weight of the filter made the reservoir sag in the middle, which may have contributed to the leaks we experienced. In the meantime, we have gotten two 23-cup dispensers. The filters fit properly without any modification. No leaks around the top of the filters. I have noticed that the reservoir of the 23-cup dispenser holds its shape very well and does not sag. Even if the filters are not more carefully manufactured now, at least in the 23-cup dispenser, they work just fine. AND as always, the water is perfect.

Having lugged 5-gallon water bottles for many years, the ZeroWater system has been a Godsend. We use the larger ZeroWater 2-part container on top of the same watercooler that used the large 5-gallon bottles. That water tastes great and is crystal-clear. My only complaint is the cost of the filters. Brookstone sold the 4-pak for $29.99 last year, but it's up to $52.99 now which is only a bit cheaper than Home Depot's $60.00 price. If it weren't for that high cost, I would have rated the water filtration system 5 stars.

ZeroWater tastes good for about two weeks. Then, it starts stinking and you have to change the filter already. Not worth the cost...way more expensive than just buying bottled water.

ZeroWater ZR-006::Description

Zero Water ZR-006 4 Pack Replacement Filter. Most conventional carbon filters only filter certain substances from your water. ZeroWater patented Ion Exchange System, with FIVE combined technologies, provides the only filtered water that meets FDA definition for purified bottled water. Stage 1 - Activated carbon infused micron cloth, Stage 2 - Multi-layer system using activaed carbon and oxidation reduction alloy, Stage 3 - Distributor that maximized contact, Stage 4 - Comprehensive ION EXCHANGE array, Stage 5 - Non-woven membrane to remove fine particles. Filter cartridge life is based on household water consumption and inlet water quality. How often the cartridge needs to be replaced is determined by how much water you put through the system and how hard the cartridge has to work to clean the water you put through it. Each filter has perforations or holes in the top. The holes exist to help speed up the filtering process and avoid potential cases of air lock in the water flow. Filtering your water through ZeroWater filters not only improves the taste of your tap water, it also prevents you from throwing plastic water bottles into the trash and clogging up landfills. Zero Technologies, LLC is proud to be the only major company that recycles gravity filter cartridges from U.S. customers.

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